Return Policy

Return and exchange policy :

Return Policy

At InfinityG, our commitment is to ensure customer satisfaction by delivering high-quality services tailored to your needs. We understand that situations may arise where you might feel a refund is necessary. However, due to the nature of our services, we maintain a strict return policy. Please read the following guidelines carefully to understand our refund procedures:

1. No Refunds for Completed Services

Once a service has been successfully delivered and completed as per the order specifications, we are unable to offer any refunds. This is because the nature of our services involves the use of resources and time that cannot be recovered. By placing an order with InfinityG, you acknowledge and agree that once the service is delivered, it is considered final, and no refunds will be issued.

2. Eligibility for Refunds

Refunds will only be considered under the following specific circumstances:

a. Service Not Issued:

• If the service you purchased was not delivered within the specified timeframe or was not provided at all, you may be eligible for a refund. We ask that you contact our support team immediately if you believe your order has not been fulfilled.

b. Service Error:

• If a technical error or other issue on our part prevents the proper completion of the service, we will review the situation thoroughly. In such cases, we may issue a full or partial refund depending on the extent of the error and the impact on the service provided.

3. Requesting a Refund

To request a refund under the above conditions, please follow these steps:

a. Contact Support:

• Reach out to our customer support team via [contact method, e.g., email or chat support] within [X days] of the purchase date. Provide your order details, including the order number, date of purchase, and a clear description of the issue you encountered.

b. Review Process:

• Our support team will review your refund request and investigate the issue. This process typically takes 24-48 hours. During this period, we may request additional information or documentation to assist in resolving the issue.

c. Refund Decision:

• After a thorough review, we will inform you of our decision. If the refund is approved, we will process it within [X days] of approval. Refunds will be issued through the original payment method. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

4. Exclusions

Please note that the following situations are not eligible for refunds:

a. Change of Mind:

• Refunds are not available if you simply change your mind after the service has been delivered. Our services are customized and tailored to each client's needs, and once provided, they cannot be undone.

b. Insufficient Results:

• We do not guarantee specific results from our services. While we strive to deliver the best possible outcome, refunds will not be issued based on subjective opinions about the quality or effectiveness of the service provided.

5. Dispute Resolution

In the event of a dispute regarding a refund, we encourage you to communicate directly with our support team to resolve the matter amicably. We are committed to finding a fair solution that respects both your needs and the terms of this policy.

Final Note

By placing an order with InfinityG, you agree to the terms of this Return Policy. We value your business and aim to provide clear and fair guidelines to ensure a positive experience for all our customers. If you have any questions or concerns about this policy, please do not hesitate to reach out to us.